FAQ

Why are you only selling through pre-orders?

The idea behind our Artist Series collection is to offer a limited edition product but give as many people as possible the chance to have it. Each release will be available for a brief window and then the product will never be released again. In essence the offerings in this series will be both limited and unlimited.

Shipping Location

All of our orders are processed and packaged in in Vancouver, Canada, and shipped via Canada Post.

Shipping Schedule

Our pre-orders will be open for 72 hours. Once the pre-order is closed, we will have the shirts printed within 5 business days, and then processed and shipped. The shipping method you choose will provide an accurate timeframe as to when your piece arrives (see below).

Shipping Rates

All shipping rates are calculated via Canada Post's real-time shipping calculator.  

Estimated Shipping Times

Canada

  • Expedited parcel: 3-7 business days

United States

  • Small Packet (no tracking): 5-8 business days
  • Tracked Packet: 6-7 business days

International:

  • Tracked Packet: 8 business days
  • Small Packet Air (no tracking): 6-10 business days
  • Small Packet Surface (no tracking): 4 weeks

Import Taxes & Duties

Some packages may require import taxes or duties to be paid, upon delivery to the destination address. This will vary depending on your location, and will be charged by your local postal carrier. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us. If you want to know if these charges will apply to your order, please contact your local customs office.

Payments

All of our payments are processed through PayPal or Shopify (Stripe), which accepts all major credit cards. 

Washing Instructions 

Machine wash warm, inside out, with like colours. Only non-chlorine bleach. Tumble dry medium. Do not iron. Do not dry clean.

Apparel 

The shirts in our Artists Series collection will be printed on Gildan 2000's. Details:

- Preshrunk Jersey Knit
- Seamless double needle 7/8" collar
- Taped neck and shoulders
- Double needle sleeve and bottom hems

Washing instructions: Machine wash warm, inside out, with like colours. Only non-chlorine bleach. Tumble dry medium. Do not iron. Do not dry clean.

 

If you have any questions or concern, you can send us an email at shop@booooooom.com