FAQ

 

Shipping Location

All of our orders are processed and packaged in in Vancouver, Canada, and shipped via Canada Post.

Shipping Schedule

Orders will be fulfilled and shipped within 2 business days of order. The shipping method you choose will provide an accurate timeframe as to when your piece arrives (see below). 

Shipping Rates

All shipping rates are calculated via Canada Post's real-time shipping calculator.  

Estimated Shipping Times

Canada

  • Expedited parcel: 3-7 business days

United States

  • Small Packet (no tracking): 5-8 business days
  • Tracked Packet: 6-7 business days

International:

  • Tracked Packet: 8 business days
  • Small Packet Air (no tracking): 6-10 business days
  • Small Packet Surface* (no tracking): 4 - 6 weeks

*we are no longer offering this option due to inconsistencies with shipping schedule

Import Taxes & Duties

Some packages may require import taxes or duties to be paid, upon delivery to the destination address. This will vary depending on your location, and will be charged by your local postal carrier. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us. If you want to know if these charges will apply to your order, please contact your local customs office.

Payments

All of our payments are processed through PayPal or Shopify (Stripe), which accepts all major credit cards. 

Washing Instructions (Apparel)

Machine wash warm, inside out, with like colours. Only non-chlorine bleach. Tumble dry medium. Do not iron. Do not dry clean.

Apparel 

Our shirts are 9oz 100% Soft-Spun Cotton Pre-Shrunk Jerseys that feature:

  • Soft-spun cotton
  • Tubular construction - 18 single
  • Contemporary stying with 3/4" set-in collar
  • Shoulder-to-shoulder taping
  • Double-needle sleeves & bottom hem
  • Preshrunk to minimize shrinkage

Exchanges/Returns

We only accept returns/exchanges if there is something wrong or flaw with the item. Send an email to address below. 

 

If you have any questions or concern, you can send us an email at shop@booooooom.com